Click through the links below to navigate to each section:

Canceling/Changing Orders
iRobot Return Policy
Warranties
Protect and Protect+
Shipping Methods and Costs
Delivery Options

Returns

At iRobot, we want to make sure you have the perfect product for your space. If your product is not the right fit, we are here to help.
iRobot can only accept returns on items purchased at iRobot.com

Canceling/Changing Orders
If you need to change or cancel your order, please contact us right away via support. We know our customers want their products as fast as possible, so we optimize our order processing time. Unfortunately, that often means we cannot cancel or change an order. Otherwise, please see our Return Policy below to learn how you can make a free return once you've received your order.

All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit.

iRobot.com Return Policy

You can try a product for 60 days. If you are not completely satisfied, simply return it to us within 60 days from the date of shipment. We will refund your purchase price upon return of the product. Gift-wrapping and shipping charges are not refundable. If your robot was damaged during shipping, please contact our Customer Care Department immediately or call us at 1.800.727.9077.

To Return a Product
Go to the My Account -> Order History page and select the product(s) you want to return. iRobot will provide a pre-paid return label for your return request. Please package the product(s) securely in the original packaging, if possible. Include any original paperwork or order information to ensure the return is processed properly. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse. You can expect a refund to your original form of payment within 7-14 business days of receiving your return. All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit. Original shipping costs will not be refunded.

Accessories:
We will fully refund the purchase price for unopened accessory items. In the case of the Braava jet® Hard Floor Cleaner, we will issue a refund for unopened bottles only.

Gift with Purchase:
To receive a refund for a returned item that included a gift with purchase, you must return the gift along with the original item. If you decide to keep the gift item, you will be assessed the full retail value.

Bundles:
To receive a refund for a returned item that was a part of a Bundle promotion offering, you must return all items within the bundle. If you decide to keep one or more of the Bundle items, you will be assessed the full retail value.

Damaged or Defective Products
If you receive a damaged or defective product, contact a Customer Care Representative within 30 days of delivery.

Warranties

iRobot's Manufacturer Warranty

iRobot offers a limited manufacturer’s warranty. If you’d like to know what’s covered, head over to this page for more information. Failure to register your product will not diminish your warranty rights.

Warranties for Refurbished Robots

Refurbished products purchased under iRobot’s Roomba® Restored program are backed by a 90-day warranty from iRobot. Go to https://homesupport.irobot.com/s/article/6379 for full information about our Roomba® Restored product warranty. Refurbished robots purchased from eBay have a 90-day warranty through iRobot, as well as a 2-year extended warranty fulfilled by Allstate. If you purchased a refurbished robot from eBay and are past the 90 day iRobot warranty period please contact Allstate for warranty support. Allstate’s extended warranty only applies to refurbished robots purchased through eBay.

Protection Plans: Protect and Protect+

iRobot offers Protect and Protect+, which can cover your robots beyond their manufacturer warranties (for up to three additional years, depending on the chosen plan). We’ll repair your robot or send you a replacement robot/base/battery at no charge if, at any time during the coverage period, your robot has a mechanical or electrical breakdown.  Protect+ goes even further and provides coverage for accidental damage. You can read more about these plans here.

To make a claim under Protect or Protect+, contact our Customer Care Center. Simply give us a call at 877-855-8593 to start the process.

Shipping Methods and Costs.
Depending on the product(s) you purchase on iRobot.com and the location to which the products will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.

At checkout, you will be prompted to choose a shipping method for your product(s). (Please note that some products may offer only one shipping method.) Shipping costs are dependent on the items in your order, the destination of your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.

Generally, you will have the option of upgrading your shipping method for faster delivery (such as Second Day, or Overnight service.) If you choose to upgrade the shipping method, Next Business Day orders must be received by 1:00 p.m. EST and 2nd Business Day orders must be received by 12:00 p.m. EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.

We offer the following convenient delivery options:

48 Contiguous United States

Ground, normally 3-6 business days.
Most items may be shipped to the 48 contiguous United States via Ground service. You can expect your order to arrive within 3-6 full business days, after our 1-2 business days of processing for your order. Business days are Monday-Friday, excluding federal holidays within the United States.

Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.

Second Day, normally 2-3 business days
Most items may be shipped to the 48 contiguous United States via Second Day service. In order for your order to be processed for Second Day service, you must place the order before 12:00 p.m. Eastern Standard Time. You can expect your order to arrive within 2-3 full business days but please allow 1-2 business days of processing for your order. Business days are Monday-Friday, excluding federal holidays within the United States.

Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout. iRobot reserves the right to select the shipping mode, ground or air, that delivers your merchandise to your destination at or before the time delivery was expected to occur - 2-3 business days.

Overnight, normally 1-2 business days
Most items may be shipped to the 48 contiguous United States via Overnight service. In order for your order to be processed for "Overnight" service, you must place the order before 1:00 p.m. Eastern Standard Time. You can expect your order to arrive within 1-2 full business days after your order is processed. Business days are Monday-Friday, excluding federal holidays within the United States.

Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.

P.O. Boxes
UPS Services (3-6 business days)
Most items may be shipped via UPS, but some restrictions apply. You can expect delivery within 3-6 full business days. Business days are Monday-Friday, excluding federal holidays within the United States. Please allow 1-2 business days of processing for your order. The following items cannot be shipped to PO Boxes at this time: items over 70 lbs., freight-only items and flammable items.

Alaska or Hawaii

Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.

Second Day, normally 2-3 business days.
Most items may be shipped to Alaska and Hawaii via Second Day service. In order for your order to be processed for Second Day service, you must place the order before 12:00 p.m. Eastern Standard Time. You can expect your order to arrive within 2-3 full business days. Business days are Monday-Friday, excluding federal holidays within the United States. Please allow 1-2 business days of processing for your order.
The following items cannot be shipped to Hawaii or Alaska: lithium ion batteries

Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.

P.O. Boxes in Alaska or Hawaii
USPS Priority, normally 3-8 business days
Most items may be shipped via USPS Priority Service, but some restrictions apply. You can expect delivery within 3-8 full business days. Business days are Monday-Friday, excluding federal holidays within the United States. Please allow 1-2 business days of processing for your order. The following items cannot be shipped to PO Boxes at this time: items over 70 lbs., freight-only items and flammable items.

U.S. Territories, Including the U.S. Virgin Islands and Puerto Rico

Military APO / FPO Addresses

USPS Priority, normally 3-8 business days

Most items may be shipped via USPS Priority Service, but some restrictions apply. You can expect delivery within 3-8 full business days. Business days are Monday-Friday, excluding federal holidays within the United States. Please allow 1-2 business days of processing for your order.

The following items cannot be shipped via US Postal Services at this time: items over 70 lbs., freight-only items and flammable items. Lithium batteries must also be accepted by the destination country as designated by the Individual Country Listing in the IMM. APO/FPO/DPO destinations are also subject to the conditions prescribed by the Department of Defense (DOD) as listed in Overseas Military/Diplomatic Mail in the Postal Bulletin. Please be aware, although USPS priority normally takes 3-8 days, it can sometimes take as long as 90-120 days to deliver to AFO/FPO addresses. Unfortunately, we have no control over a package once it's entered shipment.